Not counting steps.

[katiemacny]

Today between 10 and 11 am I was shopping, spent the hour walking all over a large store, Fitbit logged maybe 100 steps. Would a loose watch band cause this?

[JohnnyRow]

Loose band might cause heart rate not being read but should not affect steps.

Were you pushing a shopping cart?  Sometimes that prevents steps from being detected because the wrist is held steady instead of swinging as normal when walking.

[katiemacny · Accepted solution]

Yes I was pushing a cart, but this is the first time it's had that effect. I'll watch it in the future. Thanks