help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not functioning since update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2024 22:19 - last edited on ‎01-31-2024 10:58 by Fitbit Moderator

‎01-30-2024 22:19 - last edited on ‎01-31-2024 10:58 by Fitbit Moderator

My watch has been malfunctioning since the update. It doesn't charge properly and the functions are very temperamental. Sometimes it can pick up things and sometimes not. It has even told me to wear my watch at night for sleep when it was.on my arm. I have reset it , cleaned it, and now I tried to contact customer support through chat and that's not working. I have seen that there have been nothing but problems since the last update so so we know when these issues are going to be rectified? This is ridiculous.

Best Answer
Labels:
5 REPLIES 5

‎01-31-2024 11:07

‎01-31-2024 11:07

Hi @Mzharris77. Welcome to the community forums.

Thank you for sharing the details regarding these difficulties with your Versa 3.

Regarding the situation with the battery, I'd recommend you to take a look at this help article: Why isn't my Fitbit device's battery charging?

If you see that the device is charging but the battery is not lasting as before, please see: Can I extend my Fitbit device's battery life?

Please, perform a restart on the device, since the restart fixes many features on the device. 

Best Answer
0 Votes

‎01-31-2024 14:47

‎01-31-2024 14:47

My time is wrong, steps aren’t counting, all after the update. Tried factory reset—can’t run app updates now. A mess.

Best Answer

‎01-31-2024 23:23

In response to Tara2669

‎01-31-2024 23:23

Has anyone said anything to you from Fitbit?
Best Answer
0 Votes

‎02-05-2024 07:23

‎02-05-2024 07:23

I'm having the same issue also with my Versa 3.

It seems every time Samsung does an update my watch is useless for a couple months afterwards. Drops sync randomly and it takes a thousand power cycles of the watch to get it to connect again, time is wrong, my watch face changed.. Just so frustrating. It is basically like having a watch that actually doesn't even show the correct time consistently!!! 

Best Answer
0 Votes

‎02-05-2024 14:46

‎02-05-2024 14:46

My versa 3 worked perfectly fine and now the battery drains from 100% to 0% within 10 minutes. Im not happy at all because ever since the latest update that's when it started and I contacted customer services and they told me the exact same that I'm out of warranty!!!! They need to sort out a new update for everyone because it's happening to everyone with a fitbit 

Best Answer
0 Votes