Not getting notifications on Versa

[Bevanne1]

I am not getting notifications on my Versa. Settings are set to receive them. Not getting texts, calls, messenger.  I have turned off phone, Fitbit, logged out of app...nothing working

Moderator edit: format

[Tehyah]

I too have had trouble with my notifications.   It shows on my fit bit that the notification happened but I do not feel a vibration when it is received.   I am at a loss after going through trouble shooting with no success.    

[DavideFitbit]

Hello @Bevanne1 @Tehyah, it's good to see you around in the forums for the first time, I'll be glad to help you with this.  

Thank you for all the information about your Versa watches that are not receiving notifications and confirming that you already tried a few troubleshooting steps. 

@Bevanne1, before considering other options and besides the steps that you already mentioned, please check all the necessary requirements and if you already tried all the steps listed here to resolve problems with notifications. In addition, please make sure that you have the latest version of the Fitbit app installed. 

@Tehyah, it seems that you already contacted the Customer Support team for further assistance with this. Let me know about the outcome. 

Keep me posted.