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Not getting sleep scores

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‎02-27-2020 03:56 - last edited on ‎02-28-2020 16:56 by Fitbit Moderator

‎02-27-2020 03:56 - last edited on ‎02-28-2020 16:56 by Fitbit Moderator

My wife and I just starting using our Versa units. I noticed that it tracks my sleep (Good, Bad or Ugly)

However, for a week or so (No I didn't push any buttons) I was getting a sleep score along with that. Now for the past few days I haven't. Does anyone know why this would be. I generally have the unit set to steps. Could it be that I need to switch it to heart before i go to sleep??

 

Moderator edit: updated subject for clarity and label

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‎02-27-2020 22:51

‎02-27-2020 22:51

There is no "step mode" vs. "heart mode" in a Fitbit. HR monitoring has to be turned on for sleep stage detection AFAIK, but you probably didn’t turn it off, did you? Did you check this help article? You need at least 3 hours of sleep in order to see sleep stages.

 

Did you try to restart your Versa? Is your wife still getting a sleep score?

Dominique | Finland

Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)

Take a look at the Fitbit help site for further assistance and information.

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‎02-28-2020 17:02 - last edited on ‎08-31-2024 04:55 by Fitbit Moderator

In response to Dominique

‎02-28-2020 17:02 - last edited on ‎08-31-2024 04:55 by Fitbit Moderator

Hi @WhatsUpWithDat. Welcome to the Community Forums! @Dominique, it's always great to see you around and thanks for your big help!

@WhatsUpWithDat, thanks for sharing that you're not getting sleep scores, as well for the rest of the information. If you've not done so, I'd recommend to check @Dominique's post and make sure the Fitbit app is updated so you can sync those details in the Fitbit app.

By the way, I've moved your post to the Versa board as there are more chances to get related replies here.

Please keep me and @Dominique posted!

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