help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2019 14:56 - last edited on ‎09-20-2019 13:45 by

‎09-19-2019 14:56 - last edited on ‎09-20-2019 13:45 by

Hey,

 

I need assistance. What do I do if I have only had my Fitbit Versa for one year and now it’s not holding a charge for more than 24 hours? I do not wear this in water and take good care of it. Are these things just complete junk and I should have gotten an Apple Watch? 😭 I have already reset my Versa numerous times, I am beginning to think it’s just FitBits products, my first Versa stopped working after less than a few months. Any suggestions?

 

thanks

kate

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-20-2019 13:45

‎09-20-2019 13:45

Hi @kdaxtman, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Versa's battery draining faster than expected. Thank you for letting me know that you take good care of your watch and have tried to restart it. I totally understand how you are feeling and recommend doing the following:

 

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?
  2. Charge the watch to 100% and use it like normal.

For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes