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Not holding a charge

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‎08-26-2020 12:38

‎08-26-2020 12:38

I’ve had my Fitbit for a year and it started to not hold a charge for very long even if fully charged to 100%. 
also the heart rate will not work. 

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‎08-26-2020 13:50

‎08-26-2020 13:50

Please clean the contacts


Then Do a Restart

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If this doesn't help contact support. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎08-26-2020 13:50

‎08-26-2020 13:50

Please clean the contacts


Then Do a Restart

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If this doesn't help contact support. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer