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Not keeping charge

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‎09-13-2020 07:01

‎09-13-2020 07:01

My versa is no longer keeping it's charge and is only lasting 1 day.  Also it is not logging my activity.  I have tried factory reset and everything else that you advise to fix this problem but it has not fixed it. Also it won't let me change the clock face n is saying fitbit is not connected.  I cannot seem to fix this 

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‎09-13-2020 07:14

‎09-13-2020 07:14

Hi @Dholden29 

I'm sorry to hear about your troubles with your Fitbit. It sounds like you have tried everything I would as you to do, thus have exhausted the help that can be provided on the forum. You next step is to contact Customer Support.

Fingers crossed they have a solution for you. 

Marci | Bellevue, WA
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