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Not receiving Sleep Score

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‎12-26-2019 14:14 - last edited on ‎12-27-2019 13:38 by Fitbit Moderator

‎12-26-2019 14:14 - last edited on ‎12-27-2019 13:38 by Fitbit Moderator

  I wore my fitbit to bed last night. It shows my sleep stages but doesn’t mention my sleep score at all. On my moms phone she at least has a “Why No Sleep Score?” tab at the top of her sleep tab. I have nothing. I can’t even turn on the “See Sleep Score” option in settings, it’s not there. I checked for updates and didn’t find anything, any reasons?

 

Moderator edit: Subject for clarity

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‎12-27-2019 13:37 - last edited on ‎07-25-2025 16:39 by Fitbit Moderator

‎12-27-2019 13:37 - last edited on ‎07-25-2025 16:39 by Fitbit Moderator

Hi @Ally_D, welcome to the Community Forums!

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this and how many time since then? Which mobile device are you using to sync your Versa 2 device? In the meantime I receive your answers, please check our help article: What's sleep score in the Fitbit app? for more information about this specific feature.

Keep me posted and let me know if you have any additional questions. 

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