Not receiving call notifications

[KarlRog]

Hi. Please help. I only got a Versa yesterday and have set it up but I cannot get call notifications. Texts etc is fine. All my notifications are on I believe but I am struggling to find what I have not turned on or ticked. Any suggestions would be appreciated.

Thanks

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome on board @KarlRog it's nice to see a new member around!

Congratulations on your new Versa! Thank you for letting me know that you're able to receive text notifications. Usually a missing requirement is the cause of not receiving the call notifications and I recommend double checking the steps to setup notifications: How do I get notifications from my phone on my Fitbit device?

If the issue persists, you can try the following troubleshooting steps: My Fitbit device isn't receiving notifications from my phone .

I'll be around if you need further help!

[KarlRog]

Hi. I have followed the instructions but I now get a "Missed Call" Notification but no notification a call is happening?? Please help.ThanksSent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Hi @KarlRog ! Thanks for reaching back with those details.

I appreciate your time and efforts. Thank you for letting me know that you receive now a "Missed Call" notification. Since the issue persists, I'll send your case to our Support team so they can investigate further. You will receive an email from them soon.

I'll be around if you need further assistance.

[SunsetRunner]

I have been having this same issue, not receiving call or text notifications on my Versa.  I spoke to support and was told that it was a glitch in the software between Fitbit and iOS.  Has this been corrected yet?  I would like to use my Versa to it's full potential.

[KarlRog]

Hi. I get text notifications and missed calls but my versa doesn't notify me when a call has been made to me.ThanksSent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Hello @KarlRog and @SunsetRunner  thanks for joining the conversation, it's great to welcome new members to the Fitbit Community!

@SunsetRunner thank you for sharing your experience. We’re aware of it and working on a fix. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. 

@KarlRog thank you for confirming the details of the issue. A case on your behalf has been created so our Support Team can further assist you on this matter. Please keep an eye on your inbox, someone will contact you soon!

Let me know if you have any further questions.

[KarlRog]

Hello. 

After initially sorting the issue I keep getting drop out of notifications. My versa and phone are never more than 12 feet away from each other. I have to keep resetting the versa for it to restart and within 6hrs problem is back. Can you please help to sort this longer term. 

Thanks

[LiliyaFitbit]

Hi @KarlRog , it's nice to see you back on the Community! 

Thank you for providing the update. I appreciate your time and efforts trying to resolve the issue. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend checking if your Fitbit app is updated to the latest version as the updates come with new features and bug fixes. In order to update your app you can follow the steps provided here.

If you continue experiencing difficulties, please let me know and I will be glad to update your case for the Support team to continue assisting you regarding this matter. 

I'll be around if you need further assistance.

[Happygrrl]

Again my. Eras is not receiving notifications. I have been through the troubleshooting steps, but they are not working 

[KarlRog]

Hi,I have updated my app but no joy. Get the missed call at the end but nothing during.ThanksSent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Hi @Happygrrl and @KarlRog , it's nice to see you around. 

@Happygrrl thanks so much for your troubleshooting efforts to resolve the issue with notifications. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@KarlRog thank you for updating the app to the latest version. I've updated your case and the Support team will continue assisting you on this matter. Please keep an eye on your inbox.

Feel free to reach out if you have any other questions.