Not receiving notifications

[tina24]

I have the Versa 2 but my phone is not compatible with the app. I downloaded it on my mom's phone, but am now worried i am going to get notifications from my mom's contacts. Is there an option on Fitbit where you see the notifications and the settings. I tried what the manual and fitbit help said, but i couldnt find it.   

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @tina24, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post.

Thanks for bringing this to my attention. As it turns out, the notifications feature works with the mobile device the Versa 2 is currently paired, therefore, you will receive your mom's notifications. Even though your mobile device is not compatible, if you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep me posted and let me know if you have any additional questions.

[tina24]

Okay thank you! I will try this.

[RicardoFitbit]

You're welcome @tina24, thanks for your reply.

Please don't hesitate to contact me back if you require further assistance, keep me posted and let me know the outcome of your Versa 2 notifications issue.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.  

See you around.