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Not receiving notifications

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‎12-26-2019 07:24 - last edited on ‎12-30-2019 20:04 by Fitbit Moderator

‎12-26-2019 07:24 - last edited on ‎12-30-2019 20:04 by Fitbit Moderator

My brand new versa 2 is syncing however not receiving any notifications. All my settings are correct but I'm not receiving texts phone calls or anything else.

 

Moderator edit: Subject for clarity

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‎12-30-2019 20:03

‎12-30-2019 20:03

Welcome to the Community Forums @Thull723, my apologies for the delayed reply.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Let me know if you have any additional questions.

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