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Not receiving text & email notifications

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‎08-14-2019 15:59 - last edited on ‎08-15-2019 15:19 by

‎08-14-2019 15:59 - last edited on ‎08-15-2019 15:19 by

I had to reinstall the Fitbit app on my phone (Pixel 2) and now I'm not getting notifications on my Versa. I checked the notifications section on my profile and all the listings are for push notifications, not to set the watch up to get phone and email messages. What am I missing???

 

 

Moderator edit: subject for clarity

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‎08-15-2019 15:25

‎08-15-2019 15:25

Welcome to the Fitbit Community @Julsiec. 

 

I appreciate your participation in the Forums and sharing that you stopped receiving notifications on your Fitbit Versa after reinstalling the Fitbit app on your phone. Thank you for your efforts to resolve the issue. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.

 

You can confirm the steps to set up notifications here and the complete troubleshooting steps in this help article: My Fitbit device isn't receiving notifications from my phone. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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