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Not receiving text messages, calls on my Versa 2

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‎01-21-2021 13:16 - last edited on ‎01-22-2021 04:20 by Moderator Alum

‎01-21-2021 13:16 - last edited on ‎01-22-2021 04:20 by Moderator Alum

I am not receiving text messages, calls, etc on my Versa 2 watch. I have restarted the watch, uninstalled/reinstalled the app, verify the settings in the Fitbit app and watch. I am receiving the test call but only after I submit my pin. What do I need to do in order to receive text messages?

 

 


Moderator edit: subject updated for clarity

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‎01-22-2021 04:19 - edited ‎01-22-2021 04:21

‎01-22-2021 04:19 - edited ‎01-22-2021 04:21

Hello @LetsDoThis99, welcome to the Fitbit Community forums. 

 

Thank you for all the information that you've provided about the inconvenience with the Versa 2 watch. 

 

Before considering other options, please check all the necessary requirements in this article for Android devices and if you already tried all the steps listed here to resolve problems with notifications.

 

In addition, make sure that you have the latest version of the Fitbit app installed and check if the phone you're using is listed here as a compatible device. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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