Not receiving text notifications on Versa 2

[Cuckoo09]

Hi I have a new vs 2 Fitbit , I get emails and what’s app but not text message . I have an iPhone 8 can anyone help ? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Cuckoo09, welcome to the Community Forums!

I appreciate the details that were shared in your post. To resolve this, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

I'll be here if further assistance is needed.

[Cuckoo09]

Still not working and I have tried to restart . I get emails and what’s app
but no text
--
Kate

[Cuckoo09]

Hi

well I have tried everything to get my vs 2 to show text msg from my iPhone 8 and it’s not working . I get what’s app and emails and call notifications ???? Is my fit bit faulty I have even set it back to factory settings and restarted it 

can anyone help so disappointed maybe I should have got an Apple Watch 

Moderator Edit: Clarified subject

[Cuckoo09]

It’s still not working 

[MarreFitbit]

Hi there @Cuckoo09, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2 isn't receiving text messages from your iPhone 8. I understand why you would feel disappointed. Thanks for your time and efforts in trying to solve this issue.

I've seen that you contacted our Support Team to report about this issue and they tried helping you out. Since your case was escalated, I'd recommend staying tuned to your inbox for updates on your case. 

We look forward to getting you back on track soon. 

[Cuckoo09]

The technical team have still not contacted me . Can you pls chase them

thank you 

[MarreFitbit]

Hi there @Cuckoo09, thanks for getting back. We're sorry to hear our Support Team has taken a bit long to get back to you. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.

However, I've seen that someone is already working with you. Stay tuned to your inbox for updates on your case.

I'll be around if you have any additional questions. 

[Cuckoo09]

Hi

I have still not heard from anyone and I still don’t get notifications even
the other notifications are hit and miss . I think my vs 2 is faulty can I
exchange after all it’s a very expensive item and I shouldn’t be having all
this trouble

Kind regards
Kate

--
Kate

[Cuckoo09]

Still no one has contacted me and it’s been a week now . Having spent nearly £200 I should not be having so much trouble and disappointment. Even other notifications are not coming thro now ! Please can I exchanged for another as I believe the one I have is faulty. I have friends who recommend this product who have so much joy with there’s and do so

much more than me and they have not had to remove apps 

[Cuckoo09]

Oh well , after poor service I have decided to claim a refund not sure if I will get another fit bit . Such a shame as it is a nice watch but nobody could fix the problem it was just not receiving text messages