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Not receiving text notifications on Versa

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‎08-24-2020 04:51 - last edited on ‎08-28-2020 16:35 by Fitbit Moderator

‎08-24-2020 04:51 - last edited on ‎08-28-2020 16:35 by Fitbit Moderator

With the recent update of the fit bit, I no longer receive my text message notifications. I do understand that you should have on the always allow, but at the same time others will be able to see you text message on your locked phone pop up which I do not want. Will there be a fix for this? It was never an issue before.

 

Moderator Edit: Clarified subject

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‎08-28-2020 16:35 - edited ‎08-28-2020 16:35

‎08-28-2020 16:35 - edited ‎08-28-2020 16:35

Hi @Pensimp, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared with me. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎08-28-2020 17:07

In response to RicardoFitbit

‎08-28-2020 17:07

I am using ChompSMS for text, which previously worked with the current phone and my Versa and my older Alta as well. Everything I can set to allow message notifications is set. Restarted, disconnected, stood on my head. Phone calls work okay, at least the app test worked. Samsung Note 9, Android 10 version 2.1.

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