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Not showing time asleep

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‎01-25-2019 03:38 - last edited on ‎01-26-2019 09:44 by Moderator Alum

‎01-25-2019 03:38 - last edited on ‎01-26-2019 09:44 by Moderator Alum

Hello I synced my versa now  (twice) and it is showing that I reached time asleeep goal on The top picture is showing sleep stages but time asleep is 0 min and sleep stages are also 0. I was also trying reštart pohne. Could you help me?

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‎01-26-2019 09:42

‎01-26-2019 09:42

Hey @SunsetRunner, it is great to see new faces around! Ok, so on the Fitbit app, on the sleep tile, it shows that you reached your goal for the night, but when you tap that tile, it shows 0 time asleep and 0 sleep stages, like if no sleep data at all has been recorded, right? What about the data on your Versa? Can you see it? If not, could you please restart your Versa? Just follow these instructions. Then sync it again. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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