Not starting up

[Nwhite1927]

I have taken delivery of a new Versa today and have charge sit for 6 hours I get the Fitbit logo but nothing else my phone doesn’t pick it up to start the set up either when I try the rest the screen goes blank and it takes about 15 mi utes to get the logo back up and the same thing happens again. This watch is a replacement as my blaze recently packed up after 18 months I am starting to lose faith In fit bit 

Moderator edit: subject for clarity

[NellyG]

Hi @Nwhite1927 I have flagged a moderator to come and help you. In the meantime please review THIS Help Article on set up issues to see if anything their helps your situation.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @Nwhite1927. It's nice to see you around @NellyG. 

@NellyG thank you for your helpful tips! 

@Nwhite1927 I am sorry to hear about the issue you're experiencing with your new Fitbit Versa. I totally understand how you are feeling and I am here to help you. Thank you for your efforts to resolve this. If you've tried already the troubleshooting steps suggested by @NellyG and the issue persists, I recommend doing a factory reset:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? Be sure to keep your app up-to-date. In order to update your app you can follow the steps provided here.

Let me know how it goes, I'll be around!

[Witkat]

I'm having the same issue and I'm about to give up on FitBit all together.  

[Nwhite1927]

I released the bottom right button when the logo disappeared held the other 2 for approx 2 minutes but no vibrate waited 2 min but the logo never came back up put it back on charge and the screen is just blank again

[Nwhite1927]

I am very annoyed now again I left it on charge overnight tried this morning the 2 bottom reset twice even the 3 button and release the bottom right and nothing just the Fitbit sign I am losing faith in your product especially after reading the forums with the Versa reviews

Can you please provide me instructions on how to get a refund on me new purchase and a refund on my original blaze which also has stopped working after 18 months

[LiliyaFitbit]

Welcome to the Fitbit Community @Witkat. Thank you for your reply @Nwhite1927. I am sorry for the delayed response.

@Witkat thank you for joining the conversation and sharing that you're experiencing the same issue with your device. I understand how you are feeling. I could see that you got in touch with our Support team about this. I know they will be glad to help you out and provide a solution, please keep working with them. 

@Nwhite1927 I am sorry to hear the issue persists, I understand that this can be very frustrating and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[HeftyJ78]

I am also experiencing this same issue. I have tried all the things suggested and nothing is helping.  I have had my fit bit for about 6 months. I really have enjoyed it and would like t fix it if possible. Any other suggestions?

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@Nwhite1927 wrote:

I am very annoyed now again I left it on charge overnight tried this morning the 2 bottom reset twice even the 3 button and release the bottom right and nothing just the Fitbit sign I am losing faith in your product especially after reading the forums with the Versa reviews

Can you please provide me instructions on how to get a refund on me new purchase and a refund on my original blaze which also has stopped working after 18 months

---

[LiliyaFitbit]

Welcome to the Fitbit Community @HeftyJ78.  

Thank you for joining the thread and sharing that you're experiencing the same issue. I totally understand how you are feeling as you've enjoyed the device and would like to continue using it. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

Let me know if you have any further questions.

[SunsetRunner]

Have you uninstalled the Fitbit Application and Then reinstalled for a new user code that's shown on watch face,after successful communication then a blue bar will appear at the bottom of the watch screen and rise as information is being downloaded once this is completed usually takes 2 day's depending, then your watch will be fully integrated and functional.  Good Luck.