Unable to sync with LG V20

[Charsie]

My LG v20 was synched to my Versa then stopped. When I try syncing I get an ! symbol. What to do?

Moderator edit: Subject for clarity

[RicardoFitbit · Accepted solution]

Hello @Charsie, welcome to the Community Forums!

Thanks for bringing this to my attention and for the information that was shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Charsie]

Yes, I read your recommendations and duh me. It looks like my LG android is incompatible. I have a V20 and mine is not on the list. I will try where I bought my phone hoping they can help me. Thanks so much for your time and help.

[Charsie]

Every thing fixed itself. Sync and fitbit Versa updated itself. So do not know what happened before but now good. Thanks

[RicardoFitbit]

You're welcome @emerald5_7, sorry for the delayed reply.

Thanks for your update and troubleshooting your device with the instructions that were shared on my previous post, I'm happy to know that your concern is now resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to take the opportunity to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

It was a pleasure to help you!

[Orukal]

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@Charsie wrote:

Every thing fixed itself. Sync and fitbit Versa updated itself. So do not know what happened before but now good. Thanks

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Charsie, can you specify exactly what you did? I installed the Fitbit app for the first time last night, updated my Fitbit Versa 2 (But I had to do it over Bluetooth as over Wi-Fi kept failing at around 20%), and spent about 3 and a half hours just trying to sync it. I got it a few times, but it failed just a couple of minutes later. Most of the time, however, it wouldn't connect at all and although my phone saw the Fitbit, the Bluetooth icon in my phone's notification bad never turned a solid color as it does whenever it connects to a device via Bluetooth. I get that my phone isn't on the compatibility list, but if you were successful, I was hoping that maybe I could get to the same point.

[Charsie]

Oh boy, I am sorry for not having a better answer for you. As I remember it
we were in the car and I looked down at my phone and it said Versa wanted
to do an upgrade. I hit continue or whatever it said. I have had no issues
since with syncing.

--
*Char Cunha*

[Orukal]

Thank you. Have you had no issues since then?

[Orukal]

You know what? Nevermind. This has been too frustrating in trying to get anywhere with this Versa 2. I get it that my LG V20 isn't on the compatibility list, but I was still hoping especially since the previous model of my phone IS on the list. Disappointing all around. Moving on to a Garmin.