Hi, all, if your Versa is not syncing then that will sometimes mean that the time is off, so once you manage a sync, the time will correct itself. So not syncing is the real problem.
I think the Android app has recently been updated and some folks have reported sync issues. In this case I would suggest (and after each step please try to force a sync):
1. First thing to try (and easiest): simply restart your Fitbit. Instructions here. (You won’t lose any data). Since it is easy, it is worth repeating a couple of times (and a restart, even if it doesn’t force a sync, also shuts down any background activities etc. You won’t lose any data, and it is good hygiene - kind of like brushng your teeth)
If that doesn’t work:
2. Log out of your Fitbit app (make sure you know your email address and password), then log back in again using your usual email and password (choose log in, not join Fitbit!) and immediately try sync now.
If that doesn’t work
3. Delete the app and then re-download it (you won’t lose data doing this, it’s just the app, as long as you know your email and password). Normally I do not recommend deleting and re-downloading the app, but because of the recent updates it is worth doing to make sure you have the very latest version.
If that still does not work,
4. Go to your phone settings, turn Bluetooth off, wait a minute or two (just to make sure all connections are lost), and then turn Bluetooth back on again. Then go back to the Fitbit app and choose sync now
If that does not work:
5. On your phone go to your phone settings (NOT Fitbit app) and delete / forget / remove your Versa (perfectly safe to do this in your phone settings, but please do NOT do it in your Fitbit app). Then go back to your Fitbit app and sync now. If it asks you to connect to Bluetooth, say yes.
If that still doesn’t work
6. In your Fitbit app, choose account (that’s your person icon or photo). On the account page find “Set up a device” It will ask you which device you are setting up and choose YOUR DEVICE (Versa, Versa Lite, whatever Fitbit you are using). You will get a message saying “You already have (this Fitbit) connected to your account; do you want to replace it? “. Say “yes”. (You will not lose any data or exercise history)
It will then go through the set up process and hopefully sync your Fitbit.
Do not ever be tempted to remove your Fitbit from your account first! That can cause more problems. Setting it up as a replacement device works just the same as deleting and then re-adding it, without possibly permanently disconnecting your device.
7. You’ve got to 7 and nothing works any you are tearing your hair and cursing Fitbit. (I’ve been there!). Have a glass of wine or a cup of tea. Lots of people swear by whatever makes their Fitbit sync, The fact is, there is so much Bluetooth “flying” around these days, and so many devices, it’s hard to know why sometimes these trackers just stubbornly won’t sync. In the morning, without any effort at all, it may have spontaneously synced.
All Fitbits store detailed data for 5-7 days, and outline data (steps) for 30 days. So, although I know it can be frustrating, as long as you can sync at least once a week, nothing except your good humour will be lost!
I know this is long, but I do hope it helps!
Sense, Charge 5, Inspire 2; iOS and Android
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