09-07-2019
10:11
- last edited on
09-08-2019
08:27
by
AlejandraFitbit
09-07-2019
10:11
- last edited on
09-08-2019
08:27
by
AlejandraFitbit
I have had my Versa since mid may. Today the battery got down to 9% and i noticed it was pixelated. Put it on charge - but the screen issue remains.
I have tried resetting the watch using the 2 buttons, and even a factory reset using the 3 button method, several times, but nothing is working. I am using a Fitbit clock face not 3rd party.
If i try to change screens you get multiple screens overlayed. When the screen fades out it leaves a whitish cloud in the middle of the screen.
Moderator edit: subject for clarity
09-07-2019 17:43
09-07-2019 17:43
Hi @thanetm I have flagged a moderator to come and help you
Helen | Western Australia
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09-08-2019 08:28
09-08-2019 08:28
Welcome to the Community, @thanetm and @NellyG, thanks for the input.
I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else. 🙂