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Versa display issues

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‎09-07-2019 10:11 - last edited on ‎09-08-2019 08:27 by Moderator Alum

‎09-07-2019 10:11 - last edited on ‎09-08-2019 08:27 by Moderator Alum

I have had my Versa since mid may. Today the battery got down to 9% and i noticed it was pixelated. Put it on charge - but the screen issue remains.

 

I have tried resetting the watch using the 2 buttons, and even a factory reset using the 3 button method, several times, but nothing is working. I am using a Fitbit clock face not 3rd party.

 

If i try to change screens you get multiple screens overlayed. When the screen fades out it leaves a whitish cloud in the middle of the screen.

 

 

Moderator edit: subject for clarity

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‎09-07-2019 17:43

‎09-07-2019 17:43

Hi @thanetm I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-08-2019 08:28 - last edited on ‎10-13-2025 09:41 by Fitbit Moderator

‎09-08-2019 08:28 - last edited on ‎10-13-2025 09:41 by Fitbit Moderator

Welcome to the Community, @thanetm and @NellyG, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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