Not syncing!!!

[Molly516]

I am beyond frustrated with my Fitbit syncing .  I should not have to restart my phone everytime (even that doesnt always work) to see my sleep data.  I have a Samsung Galaxy s7 edge.  Anyone else with this problem? This was my christmas gift and there is no excuse for a product of this price to sometimes work.  One of the best features is being able to get text and call alerts, and with it not syncing and going in and out of bluetooth, it doesnt work 80 percent of time  I had zero issues with my two previous devices. So disappointed in this product  that I am thinking about returning for a full refund unless something is done to fix this issue.  Hopefully fitbit support will see this and respond.  Anyone recommend any other smart watches that live up to expectations for the price??? Thanks!

[SunsetRunner]

Hi, could you tell me which Firmware version you are using now, the .19 or the latest .30, cause that makes  a hell of a difference in answering your question?

[Molly516]

Hello, it is a .30 

[nanoymaster]

had the same problem.. DONT "factory reset" it from the menu on the fitbit... it will brick it - at least did to mine!

[SunsetRunner]

Hi. before I will try to guide you to the process of getting your Versa working with your Fitbit app, I have a question: Is syncing your main problem or only sleep logging? The last one should not be a problem with the latest Firmware, at least on my device. Please answer as quickly as possible, cause guiding will be a long post!

[Molly516]

The main issue is synching  i think I'm having trouble with the sleep logging because of the synching. I'm getting so annoyed!!! 

[steelbloo]

Snap Molly, 
I had the Charge and the Surge which both worked perfect.  Now the Versa is driving me mad!
In and out of bluetooth connectivity, Connected GPS does not work, like you thinking about returning and putting my old Surge back on my wrist 😞
Following your post with interest, hoping it will solve my Versa issues too 🙂

[SunsetRunner]

Hi, reboot your Versa twice by pressing and holding the left and right lower button together untill the Fitbit logo appears and release the buttons. If that does not work, go to your phone, deinstall your Fitbit app, restart your phone and after that reinstall Fitbit app. Switch the BT in your Fitbit app on and make sure that on your Versa BT is also on and from your Fitbit app sync the devices and see if it does the trick. 

[Amersyoung]

I am having the same problem. Called Fitbit and was told to turn off bluetooth, log out of app, and close everything out. Log back into app and restart bluetooth. Worked for all of 3 hours. I've been wanting this for the last 6 months only to be disappointed. My charge and alta worked perfectly! After several factory resets, uninstalling the app and restarting, I am beyond done. It shouldn't take all of this just to get the Versa to sync,  when it should be working properly out of the box. Returning this asap and spending the $200 on something that actually works 🤞. 

[SunsetRunner]

Hi, see the post above yours. If that's not working, I can tell you I'm not out of resources yet to get it up and running! How do I know that, simply cause my own Versa is working like a charm and lasts 5,5 days on one charge.