help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking sleep stages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2019 08:49

‎09-18-2019 08:49

My versa was tracking my sleep stages with no issue, and now I am just getting simplified sleep details.  None of the tips listed apply so I don't know why it is not registering the stages now.  Please tell me that I don't have to buy the "premium service" to get the sleep stages?!!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-23-2019 15:56

‎09-23-2019 15:56

Hi @msclark, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing that you're getting simplified sleep details instead of the sleep stages. Thank you for your efforts to resolve this. You don't have to purchase a Fitbit Premium subscription in order to see the sleep stages. I recommend restarting your device and confirming the complete troubleshooting steps in our help article: Why don't I see sleep stages today? 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-08-2019 04:57 - edited ‎12-08-2019 04:59

In response to LiliyaFitbit

‎12-08-2019 04:57 - edited ‎12-08-2019 04:59

I am having the same issue.  I've had my Versa for a year and it has been tracking my sleep stages with no problems until about a week ago.  I did all the trouble shooting mentioned.  I was hoping maybe the update would help, but it didn't either.  I have an Android device. I cleaned the device gently as recommended too. It is very frustrating because sleep tracking is one of the reasons I purchased this device. 

Best Answer
0 Votes