Not tracking steps and heart rate

DavideFitbit · ‎07-12-2020

I have completed the following steps to fix my Versa FitBit:

1. I've pressed the buttons (left & bottom right) to reset my Fitbit.

2. I have gone into apps and shutdown my Fitbit and turned it back on.

3. I disconnected my device, completed a full factory reset, & reconnected

...but my step stats and heartrate still are not working!

Moderator edit: subject updated for clarity

JohnnyRow · ‎07-13-2020

It might help if you could give more information about your problem.

" my step stats AND heartrate still are not working!"

I could imagine several different situations which one might describe as "Not working".

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

MonicaB12 · ‎07-13-2020

My app and my watch are not recording my heart rate or my steps.

I ran two miles (calculated per Google Maps) this morning. At the end of my run I looked at my watch and my app and BOTH were still at zero.

JohnnyRow · ‎07-13-2020

Are your total daily steps at zero, or is it the workout summary?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

MonicaB12 · ‎07-13-2020

My daily total. My daily total stats (stairs, steps, active minutes, & miles) and my heart rate have all been at zero for the past 3 days.

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