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Not tracking steps

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‎08-30-2019 08:27 - last edited on ‎09-01-2019 16:37 by

‎08-30-2019 08:27 - last edited on ‎09-01-2019 16:37 by

I work out a be lot and my versa froze at 3283 steps ... I reset it as per forum, changed clock face and now it doesn't record steps at all ... Getting frustrated ... Help

 

 

Moderator edit: subject for clarity

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‎09-01-2019 16:34

‎09-01-2019 16:34

Welcome to the Fitbit Community, @Jwahdee. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa frozen at 3283 steps. I totally understand how you are feeling and thank you for providing the steps you tried to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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