Not vibrating for text notifications after update

[Yve214]

Hello! I'm having trouble activating vibration for text notifications. I receive notifications but without vibration. Yesterday I made the update and note that I no longer have the option to turn on or off notifications on the fitbit watch, which appeared along with the screen wake option when I kept the left button pressed. When I get calls it vibrates , but not with texts. I have an Android and this had not happened to me before. I already checked the options of vibrating and that notifications are activated in the app, but when I slid down the screen of the versa, I have notifications and I don't realize it because it doesn't vibrate, just calls.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Yve214. 

I appreciate your participation in the Forums and sharing the trouble you're experiencing with activating vibration for text notifications. Thank you for confirming that you receive the notifications, I appreciate the additional details and your efforts to resolve this. If you don't see the option to turn on or off notifications on your watch, I recommend to open the Settings app and tap the Left Button option. Please confirm that the notifications setting is set to "On". 

I also recommend to check this post and confirm the instructions which might be useful. 

Please keep me posted.

[Yve214]

 

That's my problem, I can't see if the notifications are on or off, before the update I looked at it holding the left button, but now I don't know where to locate that option. I entered the settings app, I went down to the Left button section and tap on it, but all I can do is change the shortcut option (music control, notifications or quick settings) but I can't access the notifications part to see If they are on or off. I don't know why when they call me it vibrates and alerts me ... but not with texts, those are silent. I don't know how to access or find the option in the fitbit for turn on and off notifications

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Yve214. I am sorry for the delayed response. 

I appreciate your efforts and the additional details and a photo. I understand your concern and would like to advise that the latest firmware update has changed the interface of the Versa and Versa Lite to match that of Versa 2. To learn more about the screen settings, check this help article. 

Thank you for letting us know about this issue. Our team is aware of it and we're working to identify a resolution as quickly as possible. I appreciate your patience and look forward to getting you back on track.

Let me know if you have further questions. 

[NatashaSousa]

I am also having this issue - Notifications are turned on, I receive them on my fitbit however after the most recent update it no longer vibrates. It does vibrate when I am receiving an incoming call. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @NatashaSousa.

Thank you for joining the thread and sharing that you're experiencing the same issue after the most recent update. I appreciate the information that your watch vibrates when you receive an incoming call. Our team is working to identify a resolution as quickly as possible. I recommend checking if your app is updated to the latest version to ensure you receive the quickest resolution.

Feel free to reach out if you have any other questions.

[AirHej]

Having the same issue. Why did FitBit remove the notifications toggle from holding down the left button? It often came in handy if I was in a meeting and didn't want my watch buzzing every time I got a notification. 

[LiliyaFitbit]

Hi @AirHej, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[AuDduck]

I am having the same issue since updating the firmware of my versa. Hoping for a quick resolution, as I had no issues with the device before, and really miss my text notifications!

[Smellyjellymell]

Having the same issue. Been on chat and corresponding through Twitter. Just keep getting told to turn off device,  unpair bluetooth,  uninstall app, update app, factory reset which I did every one of them.  Then I was told my phone wasn't supported by device anymore (Samsung Galaxy S8). Worked fine until right after update. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AuDduck @Smellyjellymell.

Thank you for joining the thread and sharing that you're experiencing the same issue. I could see that you got in touch with our Support team, thank you for your time and efforts. You can confirm the complete troubleshooting steps here. I appreciate your patience and understanding while we work to improve your experience. 

@Smellyjellymell you can confirm if your phone is compatible with the Fitbit app in this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Let me know if you have any questions. 

[Smellyjellymell]

I have done everything on this list and more. I did a full factory reset and wiped out everything on my phone associated with fitbit and reinstalled. Still have same issues. Very frustrating when everything just abruptly stops when it worked fine previously .Sent from my T-Mobile 4G LTE Device

[LiliyaFitbit]

Thank you for your reply, @Smellyjellymell. 

Your efforts and comments are greatly appreciated, I understand that this can be very frustrating. We’re currently working to resolve this issue and hope to have a fix soon. I am sorry for any trouble, I appreciate your patience and understanding. 

Let me know if you have any questions.

[Sarahxo]

I'm glad to hear I'm not the only one having this issue! Recently I wasn't receiving text notifications at all on my Fitbit Versa. Upon reading other posts in these forums I found out that I needed to change the settings on my iPhone 11 to allow my text notifications on my phone be seen even when my phone was on lock screen. Not a huge issue and was easily resolved but I would still prefer not having to do this...

Fast forward to a week later and now my Fitbit Versa won't vibrate at all for text messages. It'll vibrate when I have a phone call and my text messages appear in my notifications as well but I don't know that I'm receiving them because if the lack of vibrations.

Ever since updating I've had both of these minor issues..Still love my Fitbit but hoping these things get resolved soon. 

[seney]

You said you were working on a solution to our notifications working again after the October update...do you have a solution now?   It's been over a month!

[jduncs]

SERIOUSLY!! I’ve been waiting for a solution since beginning of october and still nothing... should have gotten an apple watch...........

[Browneyes0115]

Im having the same issue. Has there been a resolution to this?

[SunsetRunner]

I also started having the same problem with no vibration on alerts after the last update. I hate swiping down to see my notifications because the quick menu always pops up and gets in the way. That is a nuisance! Apple Watch is looking better and better. Why still no ability to do quick replies to texts via the Versa for Apple users??

[MAC11]

When will Fitbit to this issue?

it is extremely frustrating. 
Please let us know. 

[jdwilliams6569]

Thanks, Fitbit. This is a ridiculous issue that should have already been resolved. The "Best Answer" is NO answer? We have two exact same Versions of the Versa that were purchased just prior to the latest update. One for me, and one for my husband. His still receives text buzzes, mine doesn't. Definitely will not be buying the kids Fitbits for Christmas this year. Nothing but headaches in everything we try to do in getting these things to perform the way they're advertised