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‎12-22-2018 20:06

‎12-22-2018 20:06

My Fitbit has gone pitch black and I can’t seem to turn it on anyway someone could help me 

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5 REPLIES 5

‎12-22-2018 20:34

‎12-22-2018 20:34

@Madi56 Was it after the recent firmware update? Is your Versa still syncing? What's the battery level? You can check all this info in your Fitbit mobile app. Have you tried rebooting your Versa several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-23-2018 03:45

In response to Marrrmaduke

‎12-23-2018 03:45

I'm having the same issue. Tried resetting, tried factory reset. Nothing.
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‎12-23-2018 03:46

In response to SunsetRunner

‎12-23-2018 03:46

It does appear to be syncing, but no screen.
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‎12-23-2018 06:43

In response to Marrrmaduke

‎12-23-2018 06:43

Well after work my screen went pitch black I tyed to hold down the left button and the middle button and the right button nothing happened 

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‎12-23-2018 21:07

In response to Madi56

‎12-23-2018 21:07

@Madi56 @SunsetRunner I'm afraid if trying to perform a 3-button factory reset did not help, you may need to reach out to Customer Support to guide you through the next steps. This might be a hardware issue.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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