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‎08-09-2020 07:46

‎08-09-2020 07:46

As of yesterday my Fitbit loses time, will not connect to bluetooth or Wifi. Is this due to the latest update? I understand other people have had similar problems. Does anyone have any solutions?

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4 REPLIES 4

‎08-09-2020 07:57

‎08-09-2020 07:57

Hi @Footie15 to connect to wifi, simply plug the tracker in so that it is charging. This is the only time wifi gets turned on, but wifi is never used during a sync.

 

What do you mean by the tracker will not connect to bluetooth? What error message do you see?

 

As for sync problems, see the help docs.

If you have an android phone see this doc.

Please also include your phone model when asking for help with the phone.

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‎08-09-2020 08:38

In response to Rich_Laue

‎08-09-2020 08:38

Thanks for replying. Am using Samsung a71 not had a problem with it before.  Watch does not connect to bluetooth at all and doesn't connect to Wifi when charging. Have tried everything mentioned on this forum. Any future help would be grateful. 

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‎08-10-2020 03:40

In response to Footie15

‎08-10-2020 03:40

Having exactly the same issue with an iPhone 8, started last week when the app was updated!

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‎08-10-2020 05:00

In response to Leedsfit

‎08-10-2020 05:00

Totally fed up now.  Glad I'm not the only one having problems. 

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