Notification Service not Running on device

[lcadby_80]

Since the latest Fitbit update I have been unable to receive notifications on my Versa from my OnePlus 6T. It was working perfectly before the update. I have un-paired and re-paired. Turned off my phone several times and my versa. I have reset to factory settings checked the settings on my phone and still I get no notifications. However a test call will work! It will sync, just have a notification problem. I also see that I am not the only one suffering. Are you working on a fix Fitbit?? 

[LiliyaFitbit]

Welcome to the Fitbit Community @lcadby_80.  

I appreciate your participation in the Forums and sharing that you're unable to receive notifications on your Fitbit Versa from your OnePlus 6T since the latest update. Thank you for your efforts to resolve the issue and providing the message you receive. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.

If you have any questions, feel free to let me know.

[FitIndian]

Same issue with OnePlus 6 and Xiaomi Note 4 as well. 

[adc319]

I too have not been able to receive notifications on my versa  

[NordicFit]

Same goes for me! 

Using OnePlus 6 with fitbit Ionic. When I delete the app and re-install, it works for an hour then stops sending notifications all of the sudden. I´m prompted with the error message on app: Notification service not running. A phone restart is required to re-enable notifications on your tracker. 

I´ve tried every possible troubleshoot without success, really annoying issue this. 

[JenniAlonso]

Same issue with LG V20 everything worked until app update. Followed troubleshooting steps. Send call notification doesn't work. None of the other notifications goes through.

[Ktct38]

I am having this same issue.  Why does this continue to happen.  We make our purchase of on item based upon reviews and what is advertised about the device.  I have samsung 7 edge, this needs to fix.

[Ktct38]

How is it going to take to "fix it", this has been an ongoing issue?

[lcadby_80]

I would love to know! The email I have also sent them stated that they are 'working on the problem' just revert back to the previous update!!! Or use the previous version to give us a new update!!! 

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences. 

Your feedback and comments are greatly appreciated, I understand that this can be very frustrating. We’re currently working to resolve this issue and hope to have a fix soon. As soon as we there are any news on the matter we'll be sharing them. I am sorry for any trouble, I appreciate your patience and understanding. 

You can confirm the troubleshooting steps here. 

I'll be around. 

[lcadby_80]

Any update on a fix yet? Still waiting!!!

[adeb_83]

I just got off their support helpline moments ago for the same issue ( Xiomi Note 5 pro user) and I got the same reply as we see in this thread. "We are aware and working on it". There is yet not an ETA for the fix. I bought Fitbit just a day back and am already disappointed. Did not wanted to shell out bucks just for a fancy looking watch which is NOT smart.

[Ktct38]

You should take it back while you have a chance to do so. This has been an
ongoing issue for quite some time. The end result of this is Fitbit will
lose not only new customers, but existing ones as well. If they cared at
all, I believe this would have been resolve by this point in time.

[LiliyaFitbit]

Thank you for your replies, @lcadby_80 @Ktct38. Welcome to the Fitbit Community, @adeb_83. I am sorry for the delayed response.

I apologize for any inconvenience this issue is causing you at the moment. Unfortunately we haven't received any updates about this for the moment. I really appreciate your patience with this and feedback since this helps us to keep improving.

Let me know if you have any questions.