Notification Service not running...

[Bske96]

Hi I've recently updated to the new-look Fitbit app and since then I have lost notifications ability (Phone calls, sms, calendar, etc) on my Versa (first gen).  I am currently running Android (Version 9) on my phone. In the Fitbit app under notifications it says, "Notifications not running. A phone restart is required...".  Phone restarts do not change anything and I've tried deleting and reinstalling the Fitbit app.. Nothing it's working. Also tried a factory reset on my Versa. No change.

[Bske96]

Correction on this post: My device is a Versa (1st Generation)

[N8teGee]

Hi @Bske96, welcome to the community.

The only thing I can think of checking is the following - 

In the settings app on your phone type in "notification access" in the search bar - tap on the result that comes up "notification access" - confirm the toggle is enabled for Fitbit. 

[SunsetRunner]

I have the same issue this morning. Never had it before.

It's not just you.

[SunsetRunner]

Checked and the toggle is enabled for Fitbit. It was working before.

[N8teGee]

Have you tried clearing the cache for the fitbit app? Setting - Apps - Fitbit - Storage - clear cache. 

[Bske96]

hey thanks for the tip, I didn't try that yet. I just checked now and the toggle was set to "On".  

[SunsetRunner]

Clearing the (6mb) cache didn't work, though thanks for the suggestion. It has only been used for 3 days on this phone.

I get the same message on my old phone. 

[SunsetRunner]

Just a thought. Did you happen to try uninstall and reinstall the app?

My husband has the same issue with his Versa and a different phone. It's not a specific Versa or phone, it's more widespread.

@Bske96 

[SunsetRunner]

Another thread linked here about the same issue:

https://community.fitbit.com/t5/Versa-Smartwatches/Versa-won-t-receive-notifications/td-p/3704737

I have commented on there, as a Fitbit staff member has replied.

[werionae]

https://community.fitbit.com/t5/Versa-Smartwatches/Notification-service-not-running/m-p/3588491/high...

[SunsetRunner]

No one else has Galaxy Buds, do they? I do, just wondering....