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Notification/Sync HELP

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‎01-13-2021 06:13

‎01-13-2021 06:13

Can anyone help me?

My Fitbit is having issues syncing and receiving notifications.

 

I previously spoke to Fitbit and they give me a list of instructions to follow to help.

 

I have reset my phone, reset Fitbit, uninstalled the app, deleted the app, deleted and restarted my Fitbit account, disconnected and re connected my Bluetooth, and all my settings are checked to allow notifications.

 

After following all of the above, sometimes the notifications come through, but this is only temporary. They then randomly stop, this can be after a day, an hour or even a few minutes. I have a Huewaui P20, which is on version 10. My phone is obviously compatible because if I do all the above then I start to receive notifications.....then after an hour or so they stop and in the notification setting on the app it says "NOTIFICATION SERVICE NOT WORKING. RESTART PHONE"....

 

I have tried this and nothing....same message still displayed.

 

I have noticed that the Fitbit only syncs sometimes, other times hours go by and it won't sync.

 

The app and my phone are running on the most up to date versions and I have no issues with my Bluetooth or WiFi.

 

Can anyone offer a solution, please let me know. Pulling my hair out, I don't have the time to continually follow the above steps, numerous times a day. 

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3 REPLIES 3

‎01-13-2021 06:36

‎01-13-2021 06:36

I'm having the exact problem, also using a Huawei p20 pro. 

 

I've tried all of the above as well, and no luck. 

 

The notifications were always a problem since I started using it on Dec 24th 2020. The syncing issue is new as of the last week or so.

 

Thanks in advance for any help provided.

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‎01-13-2021 06:40

‎01-13-2021 06:40

Oh! I just tried something that worked for my mom's charge 4 when it wasn't syncing and it worked for me!

 

Force stop the Fitbit app in your phone app settings and then try again, see if that works. It took a few minutes but I'm getting notifications for the time being and it did sync finally!!

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‎01-13-2021 13:48

In response to sadisticroses

‎01-13-2021 13:48

Thanks for getting back to me...I have tried that also. But unfortunately, nothing seems to work for any length of time.

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