Notification not functioning properly since yesterday

[JanetLim]

Notifications not sync since yesterday dispite resetting the device 😭

[RossJ]

Mine haven’t worked for a week

[Marrrmaduke]

@JanetLim by reset you mean regular reboot (press and hold the left and bottom right buttons)? What's your phone model and OS? For now, please try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure All day  sync is enabled. If you're on Android, make sure your Fitbit app is not being optimized by Android battery settings. Also on Android, make sure that Always Connected and Keep Alive Widget are enabled in the Fitbit app.