Notification settings won’t open on Fitbit app

[Karenormson11]

Hi when I go to my notification button in my Fitbit app it won’t open and won’t let me update my notifications to my watch? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Karenormson11, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Karenormson11]

Hi

It’s ok I’ve logged a case with Fitbit

Karen




Sent from my iPhone

[RicardoFitbit]

Your update is appreciated @Karenormson11 

I'm happy to know that you're receiving assistance with our Customer Support team. Please do not hesitate to contact me back if you require further assistance or if you have any questions for me to answer, I'll be around.

It was a pleasure to assist you.

[Kiakovid]

Please post here if you resolve this. I am having the same issue in Ionic and Sense. Very frustrating and thanks for working it with Fitbit. 

[RicardoFitbit]

Welcome aboard @Kiakovid.

I'm sorry to know that you're experiencing the same issue. For us to move on, can you please let me know if you already tried the troubleshooting steps from my previous post? Which phone are you using? When was the first time you experienced this issue?

I'll be waiting for your reply.

[Kiakovid]

Above troubleshooting steps resolved my issue.