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Notification

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‎11-20-2019 13:49

‎11-20-2019 13:49

I can’t see my notifications when I get them on my phone, but I can see them when I pull the tab on the Fitbit? I have tried restarting both the phone and the Fitbit 

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‎11-20-2019 14:05

‎11-20-2019 14:05

Hi @Jelilah , we can only be of useful help if we know which phone you're using. regards kuzibri

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‎11-20-2019 15:20

In response to SunsetRunner

‎11-20-2019 15:20

iPhone 6s

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‎11-20-2019 15:34

In response to Jelilah

‎11-20-2019 15:34

Hi @Jelilah , when you have the latest iOS update (iOS 13) on your phone, these problems are a known issue and are trying to be solved by Fitbit. Why does it take that long? After the update by Apple, Apple itself caused these problems by changing the rules regarding handling notifications of which Fitbit was not aware. So, Fitbit has to repair a problem that's caused by Apple itself and that takes a while, so, how inconvient it is, have patience. regards kuzibri

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