05-08-2018
	
		
		19:12
	
	
	
	
	
	
	
	
	
	
	
	
	
	
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		05-11-2018
	
		
		08:05
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			AlejandraFitbit
		
		
		 
		
		
		
		
		
	
			
		
 
					
				
		
			
    
	
		
		
		05-08-2018
	
		
		19:12
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		05-11-2018
	
		
		08:05
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			AlejandraFitbit
		
		
		 
		
		
		
		
		
	
			
		
I just set up my new Fitbit Versa and the watch face only displays a green tile with dots. I can't get the watch face to load. The buttons do nothing and swiping doesn't do anything. I am not getting notifications.
Please help.
Thanks
Moderator edit: subject for clarity
 Best Answer
 Best Answer
			
    
	
		
		
		05-11-2018
	
		
		08:08
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		10-28-2025
	
		
		10:59
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			MarreFitbit
		
		
		 
		
		
		
		
		
	
			
		
 
					
				
		
 
 
 Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team.  Learn more
                                          Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team.  Learn more 
                              
			
    
	
		
		
		05-11-2018
	
		
		08:08
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		10-28-2025
	
		
		10:59
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			MarreFitbit
		
		
		 
		
		
		
		
		
	
			
		
A warm welcome to the Community @Cyn19.
Thanks for troubleshooting this by yourself. I would like to know if you keep having issues with your clock face and notifications? If you do, do the following:
Let me know the outcome. 
 Best Answer
 Best Answer05-11-2018 09:54
 
					
				
		
05-11-2018 09:54
			
    
	
		
		
		05-13-2018
	
		
		06:08
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		10-28-2025
	
		
		11:05
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			MarreFitbit
		
		
		 
		
		
		
		
		
	
			
		
 
					
				
		
 
 
 Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team.  Learn more
                                          Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team.  Learn more 
                              
			
    
	
		
		
		05-13-2018
	
		
		06:08
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		10-28-2025
	
		
		11:05
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			MarreFitbit
		
		
		 
		
		
		
		
		
	
			
		
 Best Answer
 Best Answer 
					
				
				
			
		
