HTTP error 500

[SunsetRunner]

I purchased the Versa almost a week ago, I finally had the opportunity to try and set it up 4 days ago.

After the 4 digit code shown on the watch is entered on the phone I constantly receive an error 500 code. 

I tried on multiple devices, computers, you name it and nothing works! I have never been so frustrated in my life! I then call in to customer support, their solution is to try the same actions I have tried already multiple times - obviously nothing worked. Fitbit customer support solution you ask? Either wait for the update that should be out by months end or return my watch for a new one! This is ludicrous! 

I will be heading back to the store on my way home tonight to return the watch and buy a different brand! 

I have no confidence in this company after spending $250+ tax and that is their response.   

Can't even turn the thing on! no thanks 

Moderator edit: format

[MooterN]

I feel for you brother! Been going around and around the last 2 days with this piece of junk. I'm taking mine back this afternoon!

[joseramos]

When I first bought my Versa, it paired without issue. It was only after I tried pairing it with another account that things went to hell.

Performed the following steps and still does not pair.

• Tried pairing with and Android phone.
• Tried pairing with a different iPhone running the latest version of iOS.
• Tried pairing with a different iPhone that was NOT running the latest version of iOS.
• Tried pairing using a new Fitbit account.

Fitbit said the issue is iOS related, but it's clearly not. Device has been broken since 05/07/2018. All that Fitbit tells me is that they are aware of the issue, and are working on it. If I had not thrown out the packaging (Kept it for a few weeks only; my mistake), I would return the piece of junk, and get my money back.

[Robson44]

Same issue with my ionic, since couple of days... And the support is zero. I bought this watch 2 months ago and I really disappointed.