Notifications and sync do not work after Phone restart

[devd]

Watch - Versa 2.

Phone OS - Android 9

Issue : Anytime I turn off/on or restart my phone the Notifications stop coming to the watch and it loses the sync with the app. I have tried every single possible recommendation thus far with restarting the phone, restarting the watch, blue-tooth connections, proximity etc. but to no avail and the last and still the most frustrating option that remains is to uninstall and reinstall the app at which point everything seems to get back to normal.

This happens everyday as I turn-off my phone during certain times of the day. Any recommendations if there is a permanent fix to the issue ?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@devd It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that your Versa 2's notifications aren't working when you restart your phone. I would like you to make sure that you have all the requirements on, when your phone turns on again, this might be the reason why your notifications stop working. Please find more information about it by checking this article: What should I know about using the Fitbit app on my Android phone? 

Also, please let me know the phone that you have. 

Keep me posted. 

[devd]

@SilviaFitbit Thanks for your response but I have confirmed that all the requirements are met. I even tried combinations of different Android Phone and a different watch yet the experience is consistent where my phone reports an error: "Notification service not running. A phone restart is required to re-enable notification on your tracker".

Is there an alternative solution?

[SilviaFitbit]

@devd Thanks for getting back. I appreciate the time you took to check all the requirements. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.