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Notifications are not coming through my Versa 3

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‎01-09-2022 18:58 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-09-2022 18:58 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

I don’t have any messages or calls coming through every time. Is there something I need to check on settings? 

 

Moderator Edit: Clarified subject

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‎01-10-2022 03:41 - edited ‎07-21-2023 03:33

In response to Guy_

‎01-10-2022 03:41 - edited ‎07-21-2023 03:33

Hi there, @KNN_76. Welcome to the Community Forums. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your Fitbit device won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa 3 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa 3 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your Fitbit device.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-09-2022 19:41

‎01-09-2022 19:41

Hi @KNN_76  - you probably need to swipe left edge of the clock face to the right to get to Quick Settings and disable Sleep and Do not disturb icons, and check the others in case any of them also accidentally got changed.

Author | ch, passion for improvement.

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‎01-10-2022 03:41 - edited ‎07-21-2023 03:33

In response to Guy_

‎01-10-2022 03:41 - edited ‎07-21-2023 03:33

Hi there, @KNN_76. Welcome to the Community Forums. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your Fitbit device won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa 3 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa 3 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your Fitbit device.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes