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Notifications disappear immediately from my Versa 2

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‎11-23-2020 06:03 - last edited on ‎11-24-2020 06:36 by Fitbit Moderator

‎11-23-2020 06:03 - last edited on ‎11-24-2020 06:36 by Fitbit Moderator

I just got the versa 2 and I have an iPhone 8. I was able to get it paired, but the issue I’m having is when I get notifications to my versa 2 they immediately disappear, it is not storing the up to 30 like it’s supposed to. Any idea how to fix this? Thanks.

 

 

Moderator edit: updated subject for clarity

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‎11-24-2020 06:36

‎11-24-2020 06:36

Hi @Arcronv, welcome to our Fitbit Community. I'm sorry to hear that the notifications on your Versa 2 disappear immediately. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article, under the subject "Why are notifications delayed or missing?". After this, monitor your Versa 2 during the next 24 hours and see if the notifications don't disappear anymore.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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