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Versa replacement process inquiry

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‎11-23-2020 19:25 - last edited on ‎11-24-2020 06:31 by Fitbit Moderator

‎11-23-2020 19:25 - last edited on ‎11-24-2020 06:31 by Fitbit Moderator

I had a faulty Versa which displayed shadow on the lcd. Contacted Fitbit and they gave label to return. The return process is relatively short. But after that they *have* to confirm they have received it. According to DHL tracking, the watch has been received a day after I sent the watch. But until now, there is no answer from Fitbit. Emailed them, no answer. Is replacement process taking forever? Anyone here got the same problem as me?

FYI I am from Indonesia and the destination printed on label they sent to me, was to Singapore, Fitbit Operations.

 

 

Moderator edit: updated subject for clarity

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‎11-24-2020 06:30

‎11-24-2020 06:30

Hi @SunsetRunner, welcome to our Fitbit Community. I'm sorry to hear about the delay in regards the follow up of your return process. I totally understand how you feel about this and we appreciate your feedback.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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