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Notifications don't work

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‎05-02-2019 10:24

‎05-02-2019 10:24

I got a versa few days ago. It syncs fine but I don't get any notifications like calls and texts which I have selected. I troubleshooted following instructions found in fitbit.com to no avail. I also wanted weather updates but that doesn't work either. I am returning it to the store this weekend. So disappointed.

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‎05-03-2019 18:17 - edited ‎05-03-2019 18:18

‎05-03-2019 18:17 - edited ‎05-03-2019 18:18

Welcome to the forums @anilrup . 

 

I am sorry to hear you are going through this situation and will be returning the watch to the store. I appreciate your feedback as we're constantly working on improving our devices and user experiences.

 

Thank you for following the troubleshooting instructions to receive notifications and weather updates. Usually a missing requirement is the cause and I recommend double checking the steps to set up notifications here. 

 

You can confirm the troubleshooting steps in this help article: My Fitbit device isn't receiving notifications from my phone .

 

I'll be around if you need further assistance.

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-04-2019 12:17

In response to LiliyaFitbit

‎05-04-2019 12:17

Nothing worked. Is it because I have a Samsung S4?

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