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Notifications issue with Versa

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‎02-21-2021 11:33 - last edited on ‎02-21-2021 20:41 by Fitbit Moderator

‎02-21-2021 11:33 - last edited on ‎02-21-2021 20:41 by Fitbit Moderator

My versa notifications aren't working I already did all the recommended steps but in the app it says that I have to restart my phone I restarted and it still isn't working I already updated my system and also the fitbit app and it still isn't working

 please help

 

Moderator Edit: Clarified subject

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‎02-21-2021 20:40 - last edited on ‎08-30-2024 09:32 by Fitbit Moderator

‎02-21-2021 20:40 - last edited on ‎08-30-2024 09:32 by Fitbit Moderator

Hi @GRND67, welcome to the Community Forums.

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

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‎02-22-2021 05:34

In response to RicardoFitbit

‎02-22-2021 05:34

Hi I have a Xiaomi note 8
I started having problems last month and I've already tried all the steps
please help
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‎02-23-2021 16:47 - last edited on ‎08-30-2024 09:32 by Fitbit Moderator

In response to GRND67

‎02-23-2021 16:47 - last edited on ‎08-30-2024 09:32 by Fitbit Moderator

Your reply is appreciated @GRND67.

I'm sorry to know that you're still experiencing difficulties with your Versa and the notifications feature. To further investigate, can you please send me a screenshot of the error message that's on the Fitbit app requesting you to restart your device?

Looking forward to your reply.

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