Notifications not working on Huawei P30 Pro

[gloriousglenn]

Hi,

I am running version 3.12.1(20243452) on my P30 Pro and I keep getting the "Notification Service Not Running. A phone restart is required To re-enable notifications on your tracker.

Last night it seemed to work and I did a test email and received a notification, now today I have the same issue and a restart of my phone makes no difference.

Any advice please?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @gloriousglenn, welcome to the Community Forums!

I appreciate the details that were shared in your post and for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[gloriousglenn]

Going through this, step by step, seemed to do the trick.

Thank you.

[RicardoFitbit]

You're welcome @gloriousglenn, thanks for your reply. My apologies for the delayed response.

I'm really happy to know that the information that was shared on my previous post was helpful enough to resolve your notifications concern. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

Thanks for being part of the Fitbit family! 

[Brisebear]

With all due respect, Fitbit has had this problem with their phones FOR MONTHS!!! I have had this problem with the Fitbit Ionic and now with the Fitbit Versa 2, which I purchased yesterday.

I contacted Fitbit customer service months ago when I was getting the message:

"Notification service not running.  A phone restart is required to re-enable notifications on your tracker".

After much pushing the onus back onto me to follow instructions (and never resolving the problem) I was advised that there was an issue with the code that Fitbit were working on.

When I saw this same message today, I contacted customer service and was told that the problem was still existing.  I was told that the Fitbit Community was kept informed of this problem, but apparently it isn't.

My concerns is that Fitbit are not being proactive in keeping their customers informed as to what is and isn't happening to resolve this issue.  Instead, they are relying on their customers to "talk about it".  Clearly none of us will be able to resolve this issue without Fitbit technicians raising the priority to address the errors and find a solution.

[Brisebear]

I occasionally get phone notifications, but it depends on whether the phone had recently been synched.  This is frustrating because to activate this service (And the weather) I have to manually synch the watch to my phone via the app, even though it is meant to be continuously synching.

[Spattrizia]

Totally agree.. There are multiple posts related to this issue (some of several months ago) and the worse is that the fitbit customer service is not even aware that this is an issue that cannot be solved by troubleshooting (did it already several times including app réinstallation and factory reset). And yes, my phone is on the list of compatible devices. 

[Melissalil]

Having to return my fit bit versa 3 after less than a week. Every day the notifications stop working. Very frustrating. 

[Brisebear]

I continue to have problems with my Versa 2.  It appears to work for a week or two (after consulting with Fitbit help about the issue) then it stops.  In most cases I find that I have to continually manually sync the watch and the app at least once a day.  I think this is the real issue.  My Fitbit and phone are rarely ever more than 5 metres from each other at all times.

[Shauna.cor]

Hi have you ever got your sorted mine is doing the same. Only have it about a week and is not getting messages only phone calls very very annoyed

[MJHarris]

I have regular problems with my Versa 2 notification. I have to delete the app cache and data each time and then sign back into the app. That's the only way I can get notifications to work and I will need to redo that task every day or two. 

[BeckyT2101]

Every day I have this issue and I have to uninstall and reinstall the app. Sometimes I have to do this about 5 times a day! I've just done it this morning and within 15 minutes it's stopped working again if though my phone and watch are right next to each other. This is ridiculous! 

[BeckyT2101]

Every day I have this issue and I have to uninstall and reinstall the app. Sometimes I have to do this about 5 times a day! I've just done it this morning and within 15 minutes it's stopped working again if though my phone and watch are right next to each other. This is ridiculous!