Not Able to Connect and Update Versa 2 with Android

[TechJunkieGirl]

I have a Versa 2.  When I went to put it on the charger the battery was completely drained.  When the battery got to 100% I took it off the charger.  That is when I noticed that the current date and time is February 15 2:40PM.  I then opened the app and went to my account and selected Versa 2.  I then went to the Sync option to sync Versa with the app.  When it was finished the date and time said February 26 at 6:53AM.  I know that isn't right.  Then I noticed the option where it said Update Tracker Software.  I clicked on that.  Then I pressed on the Update option that I saw after that.  After that it gave me the following message:

Not working?

1. Keep your Versa 2 nearby
2. Enable Bluetooth
3. Make sure you have an active internet connection
4. Make sure your battery is charged

Retry Over Bluetooth
Try Again


I clicked on Retry Over Bluetooth.  It searched for Versa 2 again.  Then it gave me the following message:

Not working?

1. Keep your Versa 2 nearby
2. Enable Bluetooth
3. Make sure you have an active internet connection
4. Make sure your battery is charged

Retry Over Wi-Fi
Try Again

I clicked on Retry Over Wi-Fi.  I<span;>t searched for Versa 2 again.  Then it gave me the following message:

Not working?

1. Keep your Versa 2 nearby
2. Enable Bluetooth
3. Make sure you have an active internet connection
4. Make sure your battery is charged

Retry Over Bluetooth
Try Again

This time I clicked on Try Again.  <span;>I<span;>t searched for Versa 2 again.  Then it gave me a message:

Not working?

1. Keep your Versa 2 nearby
2. Enable Bluetooth
3. Make sure you have an active internet connection
4. Make sure your battery is charged

Retry Over Bluetooth
Try Again

I keep going in circles.  What is the issue and how do I fix this.  Is this device not compatible with Samsung Galaxy Tab S7+ using Android 11.

Moderator edit: format

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @TechJunkieGirl.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. If after following their troubleshooting steps you continue experiencing the same problem, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

See you around.