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Transcription error-Versa 2

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‎05-07-2021 11:39 - last edited on ‎05-09-2021 19:35 by Fitbit Moderator

‎05-07-2021 11:39 - last edited on ‎05-09-2021 19:35 by Fitbit Moderator

What is going on?? All of a sudden, after years of no problems, my Versa 2 keeps saying transcription error when trying to use talk to text. I have tried everything to fix it, including a factory reset of my Versa 2. Nothing worked. I didn't change any settings or anything. I can see that it hears my voice but it just keeps saying transcription error. And I see a lot of other people having the same issue w no response or help from Fitbit. 

 

Moderator edit: word choice

Moderator edit: updated subject for clarity

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‎05-09-2021 19:34

‎05-09-2021 19:34

Thank you for visiting the Fitbit Community, @ReganH09.

 

Thanks for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Please make sure within your cell phone settings that Fitbit is allowed to run in the background. 

 

Whether this doesn't help, please try the following:

 

  1. From your phone go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
  2. Change the view to All apps.
  3. Search for the Fitbit app and choose Not optimized.
  4. Restart your watch once again
  5. Reboot your phone

 

Hope this helps.

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