Non responsive screen Versa 2.

[SonicUth70]

Let me just first start with how happy was with my Versa and Versa 2 and that I think the functionality is one-of-a kind. It really changed my and the life of my family in a positive way.

BUT...the hardware is so extremely disappointing and in my opinion so crappy that at this stage, there's no single hair on my head (I am not, yet, bald by the way) that would consider to buy another Fitbit watch based on my experiences.

 The first Versa bought was in December 2018 as a birthday gift for my wife. Not long after that I bought one for myself in January 2019 and another one for my daughter's birthday, also in January 2019.

As I said, we have been using the devices with great pleasure as a family until the hardware made it impossible for us to enjoy if further.

Let me give you an overview with the problems we had so far with our watches:

My watch (initially Versa, replaced by a Versa 2 at some stage:

Purchased January 2019

• December 2019: Battery not charging, black screen. Replaced under warranty.
• April 2020: Battery not charging properly, gets drained very fast. Replaced under warranty with a Versa 2
• June 2020: Display colours distorted, screen mismatch colour getting bigger all the time. Replaced under warranty by another Versa 2.
• May 2021: Touchscreen non-responsive, watch is almost not usable since the screen does not respond. Nothing helped, Fitbit offered a 35% discount on a next Fitbit watch

Daughter's watch:

Purchased January 2019

• Mid 2019: Battery does not charge. Replaced under warranty.
• Somewhere middle of 2020 I believe. Battery problems does not charge fully. Replaced under warranty with a Versa 2.
• March 2021: (Heartbeat) sensor no longer working. No warranty, discount offered.

Wife's watch:

• Purchased December 2018
• July 2019. After charging Fitbit did not came up. Replaced under warranty. 
• This one still works.

So, all together, with the three of us we had 6 (!!) replacements until the warranty ran out.

This leads me really to believe that the hardware of the devices is of such a poor quality that I am at the point not wanting to use it anymore no matter what. It seems almost that it’s designed and doomed to fail every 6 months or so. Everything beyond that, the functionality, ease of use and the service and support are excellent! Yes, I can only have nice words for the way support was delivered but yeah, at some point of course they can't continue replacing the watches if the warranty runs out. I am not blaming them, and I have always spoke to them in a polite manner.

What is disappointing to see is that with all of us (Fitbit customers), we're delivering Fitbit (and Google) tons of data where they make huge profits of, and yet they simply fail to deliver a solid piece of hardware. At the end of the day, one would say that this enables their business and they should take their product development more serious.

I appreciate that there are probably consumers who are still happy with these watches, but I challenge you to search for the problems that I listed above. You will be surprised how frequent the watches apparently break.

Having said that, as a consumer, the only thing I want, is make sorrow-free use of the functionalities in a convenient way. I am not even interested in the slightest way to buy another Fitbit watch. If Fitbit could somehow convince me to buy one and guarantee that the thing would work at least 4 to 5 years...hell yeah, I would even be happy to spend more. I should not be taking my watch back to the store every 6 months! These are not the cheapest watches, they cost around 175 - 200 $ per piece. One should be entitled to expect more hardware value for this price range. 

 I just called the Fitbit support desk to indicate that I want to discuss this with someone to express my view as a consumer. They would contact me so I am anxious to see what will be said about the quality of the products. I just wanted to express my disappointment.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @SonicUth70.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2 devices. Thank you for the time you spent trying to resolve these issues.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

I'm pretty sure that Customer Support will do their best to provide a high level of support. They should get in touch with you as soon as possible.

If you have any question, please let us know.