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Notifications not working on my Versa 2.

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‎09-01-2020 15:39 - last edited on ‎09-02-2020 05:07 by Fitbit Moderator

‎09-01-2020 15:39 - last edited on ‎09-02-2020 05:07 by Fitbit Moderator

So I was using a Google Pixel 2 XL... No issues.... Now I'm using a Huawei P Smart 2019, and have issues.

My fitbit app says 'Notification services not running' and asks me to restart my phone.

I have restarted the phone and watch and it doesn't work. I have turnt off battery optimization - still not working. I log out of the app, and delete it then reinstall.. This works for a few hours then it does the same.

Tried contacting fitbit support but no response. Anyone have any ideas, as now I have a normal fitness tracker which I could have paid half the price for... I have also updated the watch and also ensured the app AND my phone have the latest updates.

 

 

Moderator edit: format

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‎09-02-2020 05:06

‎09-02-2020 05:06

Hi @Jamie2094o, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa 2 stopped receiving notifications from your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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