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Versa LCD screen crashed

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‎12-07-2018 00:02 - last edited on ‎12-08-2018 10:43 by Fitbit Moderator

‎12-07-2018 00:02 - last edited on ‎12-08-2018 10:43 by Fitbit Moderator

Hi my wife has a Fitbit Versa. The LCD of her watch just crashed we don't know why. What should we do? Is it possible that Fitbit will replace this?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎12-07-2018 05:29

‎12-07-2018 05:29

Hi, call with Fitbit's Customer Support: https://help.fitbit.com/?cu=1

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‎12-08-2018 10:42

In response to SunsetRunner

‎12-08-2018 10:42

@Gelo36 Welcome to our Fitbit Community! I'm sorry to hear that your wife's screen has crashed. Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

 

@SunsetRunner Thank you so much for your help and contribution!

 

I'll be around if more assistance is needed! Smiley Happy

JuanJo | Community Moderator

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‎09-02-2020 04:39

‎09-02-2020 04:39

Hey! My versa just crashed last night and I've tried resetting it and it won't come back. The backlight seems to still be functional as I get a slight glow around the edge, but the actual lcd display is blank. Was there ever a resolution for this?

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‎09-02-2020 04:44

In response to Lgarver

‎09-02-2020 04:44

Hi. I contacted fitbit regarding my problem with the lcd. They emailed me back asking what happened to the unit and asked for the picture and model of the watch. The unit is under warranty so they replaced it with a new one. Hope this helps. Thanks

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