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Notifications service not working

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‎12-05-2019 17:16 - last edited on ‎12-06-2019 19:04 by Fitbit Moderator

‎12-05-2019 17:16 - last edited on ‎12-06-2019 19:04 by Fitbit Moderator

Both my ionic and my wife's versa 2 just started getting the notification service not running message. Restart and then it comes back on. Two different Samsung phones and if we do nothing the message just goes off after a while and everything seems fine---any idea what is going on?

 

Moderator edit: Subject for clarity 

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‎12-06-2019 19:03

‎12-06-2019 19:03

Hi @Jer815, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the details that were shared in your post, thanks for troubleshooting this inconvenience with your Fitbit Ionic and your wife's Versa 2. To better assist you with this, can you please let me know which mobile devices are you currently using? Also, when was the first time this was experienced and how many times since then?

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on both Ionic and Versa 2 devices are correctly configured. After verifying such settings, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎12-06-2019 19:47

In response to RicardoFitbit

‎12-06-2019 19:47

I am using a Samsung S8plus and my wife an S7. Have gone through the troubleshooting for notifications twice with support on my wife's versa2 and have done it probably 10 times in the last 2 days on my own with her versa 2.  It works for a while and then just stops,  We both received the firmware update and since then the notification service not running message has been showing up.  I haven't had to do anything with my phone with the ionic because notifications are now coming in even with the "notification service not running" message showing but my wife's versa2 doesn't receive anything but phone calls.  Restarting her phone doesn't change it so I have to go through all the troubleshooting steps to get it working but it only last a couple hours- but it always receives phone call notifications.  Also, my wife had been using the charge2 on her phone for about a year, until I bought her the versa 2 last week, and was not having any issues.

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