help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update failed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-05-2019 21:03 - last edited on ‎12-06-2019 19:47 by Fitbit Moderator

‎12-05-2019 21:03 - last edited on ‎12-06-2019 19:47 by Fitbit Moderator

We had instructions to update our Fitbit- have spent the last week trying to do the said update without any luck. The Versa lite screen comes up with a big red cross  and says data not synced. 

We have reset, removed and replaced app, turned everything off and on again and checked all the boxes that need checking and still no luck.  Now our second Versa lite is asking for an update and I’m not prepared to do it until I know it will work!

 

All app updates are up to date.

 

Please help!

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-06-2019 19:47

‎12-06-2019 19:47

Hi @HKRA, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Versa Lite prior to posting too. Let me share with you that the error message you're receiving is because the firmware update of your device failed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes