Notifications stopped running on Versa 2

[Richajo]

I have fitbit versa 2 and one plus 6 phone. The notification doesn't work and i have to constantly delete the app and reinstall it. I have the updated android version and updated fitbit app. I even called customer care but they said the team is working on it. Can someone help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Richajo, welcome to our Fitbit Community. I'm sorry to hear about the notifications issues that your Fitbit Versa 2 is experiencing. I totally understand how you feel about his.

Our team is actively working on a fix and expect to have it resolved soon. Once a solution is available, we'll make sure to post it in the Community.

We really appreciate your patience and feedback since this helps us to keep improving.

I'll be around if any question arises.

[werionae]

Try :

1) Disable the battery optimization for the Fitbit app

2) Lock Fitbit app in multitasking switcher

3) Restart your OnePlus device

[JuanJoFitbit]

@werionae, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I appreciate the time you spent by sharing the workaround. I'm pretty sure that these steps will be helpful for the users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Richajo]

Hi. Thanks for the suggestion but this didn't work

[Richajo]

Hi Joan

Really looking forward for the update as this issue is irritating me alot. Its difficult to reinstall the app everyday.